About SERVPRO of Springfield / Mt. Vernon
Victor Aaron & Kathleen Hopkins Smith
Owners of SERVPRO of Springfield / Mt. Vernon
After thirty years in the automotive industry and with a love of property maintenance and renovation, Victor Smith had a dream of owning his own company. Having restored and renovated many properties of his own, he and his wife, Kathy, researched numerous franchise businesses and found SERVPRO Industries, LLC to be the best option, acquiring SERVPRO of Springfield/Mt. Vernon in June 2010.
Initially, Victor thought he could set up the business from home; only to learn SERVPRO Industries required both office and warehouse space in the community serviced bringing you closer to customers. Victor found a one room 600 square foot office in Springfield, VA, and a very small rental unit that functioned as a warehouse.
With hard work and a strong desire to be successful, within one year the company outgrew the one room office and within another year we outgrew the second office causing us to move into our current spacious office and warehouse location in Alexandria. Starting with two employees, an administrative clerk and a crew chief, with Victor working as a technician, he was able to learn the restoration business from the ground up. He worked in production, marketing, and finance all rolled into one.
In 2015, Victor and Kathy purchased their second franchise, SERVPRO of Reston/Herndon, virtually doubling their business. Kathy, who formerly had enjoyed a very successful career in both higher education administration and retail management, joined Victor in the running of both franchises, SERVPRO of Springfield/Mt. Vernon and SERVPRO of Reston/Herndon, now employing twenty staff members. As Kathy and Victor say, “we have grown, but we have retained our commitment to providing the best possible customer service, solid work ethic, and professional spirit.”
Insurance and Payment Information
For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
We also accept the following credit cards for your convenience:
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- CCT - Carpet Cleaning Technician
- ECTP - Employee Certification Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- IICRC Certified Firm
- OSHA - Other Training
- RCT - Rug Cleaning Technician
- RRRP - Lead-Based Paint Activities and Renovation
- UFT - Upholstery & Fabric Cleaning Technician
- WRT - Water Damage Restoration Technician
- Greater Springfield Chamber of Commerce
- Mount Vernon-Lee Chamber of Commerce