What our Customers say...
We were very pleased with Thomas and the service he provided… very professional and very polite!
(Phil’s) Team was excellent, respective of my home and property and answered all questions to my satisfaction.
Dear Mr. Smith,
I thank you for calming me, being patient and accepting my repetitive phone calls. As you promised, Phil Joos, Lorenzo Smith and Nat Rivers were at my door the next day! I am very pleased with their attitude, response to my questions, explaining the process, and their respect for me and my family. Because of my interaction with the company, I have been bragging to friends about my experience.
P.S. I forgot Jaime Oteyza! He is included.
This letter is to acknowledge the outstanding customer service of one of your technicians Dejuan Solomon. Having worked as a HR Director for 20 years, I know the characteristics of a good employee and Mr. Solomon exhibits many fine qualities. His customer service skills are impressive. He knows how to ease any concerns of a customer. He is thorough in his explanation of the problem and puts things in layman terms so the customer can understand. His patience, calm demeanor and warm personality adds to his other qualities which are characteristics any employer would want to employ. Both my husband and I were most impressed with the technicians from SERVPRO and would highly recommend your company to our friends.
Victor and his team did an outstanding job. They helped make a stressful situation better after my water heater exploded and my basement flooded. I cannot say enough about their professionalism and pleasant demeanor. Thanks for doing such a great job!